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Elliot Smith

Maxwell Plus - Lessons Learned

(This post also appeared over on the MSV blog.) It is easy to announce a new investment in a new company when all we need to talk about is the potential of an opportunity. But we don’t speak enough about the companies that don’t make it. Maxwell Plus

Thoughts on service and tech startups

Some definitions. The rest of this post will only make sense if we’re on the same page about what a technology and service business is. The scenarios I am describing combine human-delivered specialty service and a technology platform enabling that service delivery. In the long term, these companies tend

Let your users start over

I wish that more products had an option to reset to factory settings. Whether I haven’t used a product in a long time or have found a new way to set things up, there are plenty of reasons to return to square one. In a world where more and

The Signal and the Noise Review

Nate Silver’s The Signal and the Noise successfully walks the fine line of communicating a complex set of ideas in enough detail to be both interesting and informative. The book introduces the reader to statistical modelling through examples in sports, politics, finance, and science. It makes no attempt to

Lessons from one too many model spreadsheets

Few things can be as helpful and potentially time-wasting as modelling your business with a spreadsheet and setting metrics. A clear model of how you make money is a great tool to help identify bottlenecks or risks. On the other hand, it is very easy for models and the team

Know which type of goals you're chasing

It’s important that you know what kind of company you are working for. In particular, if your company has reached the stage where things are steady and predictable or if they remain mostly unknown. Some companies, especially bigger ones, tend to move in a fixed direction. Goals and projects

Talk to your users

Once, a long time ago, I was at an event where a local 'business leader' came to talk. Their talk was the story of their business, how they grew it and what made it successful. By some metrics their business was a success. It wasn't a

Notes from the four Silicon Valley Product Group Books

Over the last three months I read all four of the currently published SVPG books They cover a large range of topics in what they call ‘the product operating model’. This model spans high level product strategy, day to day product discovery and fields like product marketing. I recently collated

Avoiding antipatterns in product discovery

Product discovery works best when you have no favourite ideas. Spending time with real users validating problems and potential solutions is a critical part of good product discovery. Often ideas that sound great around the office white board fall flat when tested with real users. An important part of maturing

Book Review: INSPIRED by Marty Cagan of SVPG

I have found myself on somewhat of a SVPG book binge recently. A binge kicked off from an episode of Lenny’s podcast with Marty Cagan on what he calls ‘Product Management Theater’. Product management theater is the idea that many product teams end up doing things that sound like